THE SWEATSHIRTS Our mid-weight applique sweatshirts are available in sizes medium through XXX. Available colors-navy, forest, ash & natural-are paired with coordinating prints in the "Patterns" section. CHRISTMAS DELIVERY Please order by Sunday, December 11, so we have time to prepare & mail your order by Monday, December19. Please allow a week to embroider your sweatshirt & a week for Priority Mail. If you're having an item wrapped, please order by December 3. We usually don't bill your credit card the moment your order arrives, so if it doesn't appear on your online statement, that doesn't mean we haven't received your order, but that we haven't embroidered your sweatshirt yet. PRIVACY & SECURITY All on-line credit card transactions are encrypted and sent via a secure server at Yahoo! using the industry-standard Secure Sockets Layer (SSL) to prevent information from being intercepted. Registration is not required to order. When you place an order, we request only the minimal shipping & credit card information required to fulfill your order. We do not exchange names, e-mail addresses or any other information with any third party unless required by law to do so, such as in cases of fraudulent activity. Yahoo! does use cookies to track visits and estimate audience size. The information collected by cookies helps us to better understand our market and provide better service to our customers. Customers who place orders on Yahoo! may want to read Yahoo!'s Privacy Policy for more information. SHIPPING All orders are shipped FREE via US Priority mail within the US. Your order should arrive within 3 to 7 business days, depending on where you live. . EXCHANGES/RETURNS Should an exchange be necessary, whether for color or size, please e-mail info@grandma-n-grandpa.com for mailing instructions. If we've made an error on your "Custom" order, please advise info@grandma-n-grandpa.com upon receipt so that we may prepare a replacement at once. If you wish to return your order, please contact Grandma-n-Grandpa.com for mailing instuctions. Your credit card will be credited for the purchase amount upon receiving the returned product. Allow several weeks for the credit to appear on your account. HOW TO RETURN Please be certain to include your order number (assigned by Yahoo! Shopping) in any correspondence or returns. Please advise of return prior to mailing. Returns/exchanges should be mailed to: Expressly Yours 9102 Burnsville Center Burnsville, MN 55306 PAYMENT OPTIONS Payment may be made by most major credit cards: VISA, MasterCard, Discover, American Express. Charges & credits will appear on your credit card statement as: Expressly Yours. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. For further information on security please click on the "HELP!" button located on the left side of the screen. PROBLEMS or QUESTIONS? If you have any problems with your order, please don't hesitate to contact us: Info@grandma-n-grandpa.com Grandma-n-Grandpa.com is operated by: Expressly Yours Burnsville Center Burnsville, MN 55306 Tel 952-898-1920 tomgil@earthlink.net